Case 1
Lloyds Bank and City of London Police
Key success stories include:
- Development of employees directly in line with their roles, responsibilities, and competencies
- Development of a specialised business operating model for the Bureau and City of London Police
- Discovery of intelligence weaknesses and solutions based upon the designed simulations
- Information security awareness and knowledge improvements as standard practice
- Long-term service-level agreement for continued support and consultancy
Case Description
We have established long-term relationships with Lloyds Bank and City of London Police to develop their operational data analysis capabilities. The organisations were relatively new to the area of intelligence development (the ability to use the latest data analytical techniques to guide business activity) and required improvements on product outputs, employee resilience and analytical capabilities.
We applied a training needs analysis with managers and resources to understand the demands and needs of individuals, intelligence units and the organisations at a tactical and strategic level. This scoping process helped our clients understand the known and unknown needs of the organisations and to prioritize urgent needs. It painted a clearer picture of requirements otherwise missed or given insufficient focus.
Final Result
Our professional trainers then developed and built tailored training courses. We implemented a staged approach to the delivery of training, involving subject matter experts and based upon specially designed simulations of the work undertaken by the organisations.
Our courses and services were employed over the course of several years with both organisations. They enhanced staff retention and the output of operational documents to guide tactics and strategy against fraud. With the Bureau we developed an enhanced intelligence framework which was made operational across the UK.
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